Mq8 is committed to protecting every user's privacy. This document transparently explains how we collect, use, store and protect your personal information throughout your use of our platform.
Welcome to the mq8 Privacy Policy page. At mq8, privacy is not merely a legal formality — it is a core commitment to every user. This Privacy Policy is drawn up in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and international data protection standards. By using the mq8 platform, you agree to the terms set out in this document. Please review this policy from time to time, as we may update it in line with operational changes or compliance requirements.
This Privacy Policy applies to all users who access or use the mq8 platform, including the official website, mobile apps for Android and iOS, and any services we provide online. It covers all types of personal data collected from you during registration, daily use, and any interaction with our support team.
Mq8 acts as the data controller for all personal information collected through our platform. We are responsible for ensuring your data is processed lawfully, fairly and transparently in accordance with applicable laws.
Mq8 collects your personal data in several ways — directly when you register or interact with the platform, and automatically as you use our services. Below are the categories of data we collect:
| Data Category | Type of Information | How It Is Collected |
|---|---|---|
| Identity Data | Full name, date of birth, national ID or passport number | Registration & KYC |
| Contact Data | Phone number, email address, state of residence | Registration form |
| Financial Data | Bank name, account number (partially masked), transaction records | Deposits & withdrawals |
| Technical Data | IP address, device type, browser, operating system | Automatically upon access |
| Usage Data | Game history, session duration, game preferences | Platform System Logs |
| Communication Data | Live Chat records, support emails, feedback | Support interactions |
Every piece of data we collect has a clear and lawful purpose. mq8 uses your personal data for the following purposes:
Mq8 will not use your data for any purpose beyond those stated above without first obtaining your explicit consent.
Mq8 does not sell, rent or trade users' personal data to any third party for their own commercial purposes. This is our absolute commitment. However, there are limited situations where we may share your data with certain parties:
We invest seriously in security infrastructure to ensure your personal and financial data remains protected at all times. Key security measures we implement include:
Mq8 uses cookies and similar tracking technologies to enhance the user experience on our platform. Cookies are small text files stored on your device when you browse our website.
We use three main categories of cookies:
You can manage your cookie settings through your browser at any time. Please note that disabling certain cookies may affect the functionality of some sections of the mq8 platform.
Under Malaysia's Personal Data Protection Act 2010 (PDPA) and mq8's internal policies, you have the following rights regarding your personal data:
Mq8 retains your personal data only for as long as it is needed for the purposes stated in this Privacy Policy, or as required by law. Below are our data retention guidelines:
Once the retention period expires, your data will be securely deleted or anonymised so it can no longer be linked to you personally.
Mq8 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our operations, legal requirements or current industry practices. Any material changes will be communicated to you via:
The "Last Updated" date shown at the top of this document will always reflect the latest version of our Privacy Policy. Your continued use of the mq8 platform after any amendments take effect will be considered acceptance of the updated policy.
If you have any questions, concerns, or complaints regarding how mq8 handles your personal data, we strongly encourage you to contact us directly. Our Data Protection Officer (DPO) team is ready to assist.
If you are not satisfied with our response, you have the right to lodge a complaint with Malaysia's Department of Personal Data Protection or the relevant regulatory authority in your jurisdiction.
Six core protections we guarantee every user
All data transmitted between your device and mq8 servers is protected with 256-bit SSL encryption — the same technology used by leading banking institutions in Malaysia.
Mq8 has never and will never sell users' personal data to advertisers or third parties for their commercial purposes. Your data belongs to you, not to us as a business asset.
All our data handling practices are designed to fully comply with Malaysia's Personal Data Protection Act 2010 (PDPA) and applicable international standards.
The principle of least privilege is strictly enforced — only staff who genuinely require access to specific data to carry out their duties are granted permission.
You have full rights to access, correct, download, or request deletion of your personal data at any time via your account panel or by contacting our team.
Mq8's security infrastructure and privacy policy are reviewed regularly by our internal team and independent auditors to ensure your protection stays current with the latest threats.
Mq8 ensures every piece of your information is handled with full responsibility. Register now and enjoy an entertainment platform that is safe, transparent and trusted by hundreds of thousands of users in Malaysia.
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